bd50 Privacy Policy

Introduction and Scope

bd50 (referred to hereinafter as "we", "us", or "the Platform") provides a trusted online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is our primary responsibility.

This Privacy Policy ("Privacy Policy") explains how your information is collected, processed, stored, and protected when you use bd50's website bd50.cam. By using our website or services, you are considered to have given your consent to the terms of this policy.

This policy takes effect from the moment you access our platform, register, play games, conduct transactions, or contact our customer support. This policy applies to all users in Bangladesh.

What Information Is Collected

bd50 collects only the information necessary to operate its services properly. The detailed categories are listed below:

2.1 Registration Information

When creating an account, we collect the following information:

• Full name (as on ID)
• Date of birth (for age verification — we only serve users aged 21 and above)
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT/Taka)

2.2 Identity Verification Information (KYC)

To ensure secure transactions and complete the KYC process, we may collect the following when required:

• National ID card (NID) or passport copy
• Birth registration certificate (as an alternative)
• Proof of address
• Payment method verification details (bKash, Nagad, Rocket, Upay numbers)

2.3 Financial Information

To manage transactions, we keep records of:

• Deposit and withdrawal history
• Details of the payment method used (not the full account number, only partial)
• Transaction date, amount, and status

2.4 Automatically Collected Information

The following information may be recorded automatically while you use the platform:

• IP address and device identifier information
• Browser type and version
• Operating system
• Time and duration of platform access
• Pages visited and activity logs
• Data obtained from cookies and similar tracking technologies

Purpose of Data Use

bd50 uses the collected information for the following legitimate purposes. We never sell your information to third parties.

3.1 Service Operations

• Account creation, verification, and management
• Providing gaming services and confirming game results
• Processing deposits and withdrawals
• Managing bonuses and promotions
• VIP program and reward distribution

3.2 Security and Compliance

• Prevention of fraud, money laundering, and illegal activities
• Age verification (users aged 21 and above only)
• Ensuring account security
• Meeting applicable legal obligations

3.3 Customer Support

• Providing assistance via live chat
• Resolving complaints and issues
• Sending important notifications and information about policy changes

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Testing new games and features
• Monitoring behavior to ensure responsible gaming

Cookies and Tracking Technologies

Cookies and similar technologies are used on the bd50 platform. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status, securing transactions, and operating core services.
• Functional Cookies: Help remember your preferences (such as language and theme).
• Analytical Cookies: Collect platform usage statistics and are used to improve services.
• Security Cookies: Prevent fraud and unauthorized access.

4.2 Cookie Control

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functions.

Data Sharing and Third Parties

bd50 never sells your personal information. However, information may be shared with trusted partners in limited circumstances:

5.1 Payment Processors

Information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment processor. This information is used solely for the purpose of transaction verification.

5.2 Game Providers

Games from various providers including Pragmatic Play, Spribe, JILI, and PG Soft are operated on our platform. Limited session data may be shared with the game engine to ensure game fairness.

5.3 Legal Obligations

Information may be provided on the basis of valid legal orders, court directions, or legitimate requests from government authorities. In such cases, we will provide only the minimum information required by law.

5.4 What Is Not Shared

• Your password or encrypted security information
• Full payment account numbers
• Information with third parties for marketing or advertising purposes
• Any information without your consent (except where legally required)

Data Security Measures

bd50 uses industry-standard technology and processes to keep your personal information secure. Our secure and reliable platform ensures the following security measures:

6.1 Technical Security

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is stored using industry-standard hashing methods and cannot be read directly by anyone.
• Two-Factor Authentication: An additional layer of security is provided for login and sensitive operations.
• Firewall and Intrusion Detection: Protection against unauthorized access.

6.2 Administrative Security

• Only authorized staff can access specific data.
• All data access events are logged and reviewed regularly.
• Staff operate under strict confidentiality agreements.
• Regular security training and audits are conducted.

6.3 Limitations

Although we provide the highest level of security, complete security on the internet cannot be guaranteed. You are also requested to use a strong password and not share your login details with anyone to keep your account secure.

Data Retention Period

bd50 retains your information only for as long as is necessary to provide services and meet legal obligations.

7.1 Retention Policy

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period as required by law.
• Financial Records: Transaction information is retained for an extended period, as it is required for legal and audit purposes.
• Log Data: Generally retained for a limited period and then automatically deleted.

Your Rights and Controls

As a bd50 user, you have certain important rights over your own information:

8.1 Right of Access

You can find out at any time what information we have collected about you. Contact us via live chat or email to review your account information.

8.2 Right to Rectification

If any of your personal information is incorrect, you may request a correction. Contact our customer support to make changes to your name, address, or contact details.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Opting out of service-related notifications (such as transaction confirmations) is not possible, as these are an integral part of the service.

8.5 Right to Close Your Account

You may request to close your account at any time. All pending withdrawals will be processed before the account is closed.

To exercise these rights, contact us at: [email protected] or via 24/7 live chat.

Data and Responsible Gaming

bd50 is committed to ensuring responsible gaming. For this purpose, we analyze your gaming behavior so that signs of problematic behavior can be identified in a timely manner.

9.1 Personalized Protection

Using your gaming history, we:

• Detect unusual behavior and send alerts
• Provide self-exclusion and limit-setting services
• Recommend information and support related to responsible gaming

Read our Responsible Gaming page to learn more.

9.2 Age Verification

We strictly ensure that only individuals aged 21 or above can use our services. Information collected for age verification is used solely for that purpose.

Policy Changes and Updates

bd50 reserves the right to change or update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the date of the most recent change will be noted at the top of the page.
• For significant changes, a notification may be sent to the registered email address.
• If you continue to use the platform after changes are made, you will be considered to have agreed to the revised policy.
• If you do not agree to the revised policy, you may request to close your account.

We therefore ask that you review this page regularly so that you remain aware of the latest policy.